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Order Delivery & Postage

STANDARD DELIVERY TIMES
In stock items - 2 weeks
IFL USA warehouse - 3 to 4 weeks
Backordered product - 4 to 6 weeks

POSTAGE AND HANDLING CHARGES
The following charges will be added to your order on a total order value (not including donations and gift items. GST is included in the amounts specified below. Insight for Living Australia reserves the right to alter postage and handling charges based on priority shipping by the customer or where products are picked up from the Boronia office.


Overseas orders

In New Zealand: To the above Postage & Handling, ADD 20% of the order value
Other Overseas: To the above Postage & Handling, ADD 25% of the order value
Overseas orders include a minimum freight charge of AUD$20.00

BACKORDERED PRODUCT
Insight for Living Australia endeavours to stock adequate supplies of our most requested and recently promoted resources.

To serve you as quickly as possible, we include all in-stock items in your shipment. All remaining items will be shipped within 30 days. If you would like to check on the unfulfilled items of this order, please call our FREE-CALL number 1800 772 888

Where the ordered product is supplied by Insight for Living USA, it may take 4 – 6 weeks for your order to be fulfilled and may come directly from Dallas, Texas, or from the Australian office in Boronia, Melbourne.

It is our current policy to debit each credit card with the full value of the order where this form of payment has been selected. In the event that a backorder cannot be filled, or you cancel the backordered product, Insight for Living will refund the full cost of the backordered product and the full amount of postage applied to your order.

No additional postage charges will be applied for backordered products.

30-DAY MONEY BACK GUARANTEE
Your complete satisfaction is our top priority here at Insight for Living Australia. If you’re not completely satisfied with anything you order, please return it for full credit, a refund, or a replacement, as you prefer.

GENERAL RETURN INSTRUCTIONS
If you have any questions concerning your order or if you need to return an order, you may write to us at our address below. Please include your daytime telephone number. If you prefer, you may call us on our FREE-CALL number 1800 772 888

REFUND PROCEDURE
Insight for Living Australia will refund the cost and applicable shipping of products that are returned under our 30 Day Money Back Guarantee. Where a credit card has been used, the refund will be to the card used for the original transaction. Other payments will be refunded by Insight for Living Australia cheque.

Will You Help Us Serve You Better?
If you are returning a product please tell us why you are returning these items:
 

  1. Product does not meet expectations
     
  2. Incorrect product
     
  3. Changed mind
     
  4. Other:
     

Thank you for your order. We appreciate your confidence in us and take your satisfaction very seriously. In order to better serve you in the future, please provide us with any additional comments by emailing us at shop@insight.asn.au

OUR ADDRESS
Insight for Living Australia
Customer Services
2/ 280 Dorset Road BORONIA VICTORIA  3155 Australia

PO Box 443 BORONIA  VICTORIA 3155 Australia

OUR HOURS
Hours: Monday to Friday
Times: 10:00 a.m. to 4:00 p.m., Melbourne time

CONTACT DETAILS
Freecall:          1300 467 444
Telephone: +613 9762 6613
Fax:                   1300 903 900
E-mail:    shop@insight.asn.au
Website: www.ifl.org.au

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